Assistance

Assistance.

All our products in Assistance are designed to let users and implementers help themselves and make self support an efficient and intuitive process:

observeobserve
Triage: Combined
Triage: Observe combined with Triage: Diagnose gives you a full incident data collection and analysis solution which will aid your support process in the isolation of incidents and ultimately improving the Mean Time To Resolution (MTTR) for your support incidents.
observe

Triage: Observe
Triage: Observe gives you a seamless way to record and present any incidents to your support process. Every incident is documented from a functional and technical perspective. Give your support service the right information at the right time - first time - and then get on with your normal business activities.

Get detailed incident information to your support desk effortlessly, and get it resolved quicker.

observe
Triage: Diagnose
Triage: Diagnose allows your support service to view and manage your incidents more efficiently and more effectively, resulting in an improved service to you - the customer.
   

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